What is the difference between resolved and closed

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Sign up for free Log in. Community Products Jira Service Management Questions what is the difference between closed and resolved status. Millie Crawford Sep 04, Answer Watch. Like Be the first to like this. Millie, Closed means that the issue has been worked on but can be reopen. Resolved means that the issue has been worked on, closed and a resolution determined. An issue is Closed if its Resolution field has a value e. Fixed , Cannot Reproduce.

Payne Community Leader Sep 04, In our Software projects, we use only Closed. We use both in our Service Desk project as follows: An agent Resolves a request setting the status to Resolved and setting a resolution. Ensure that each member understands what your statuses mean and what stage they represent. Doing so will save your team time and reduce quality assurance errors in the process. Consider the team when determining which status terms to use and their meanings. Experienced teams should pivot from one definition to another with ease, but less experienced teams or individuals may struggle.

In some cases, a Project Manager can reduce issues with new teams by having their preferred terms already in place. Whether using resolved and closed or another set of statuses, decide early. Determine what definitions work best, and do your best to adhere to them.

Mistakes happen, but with a clear process, these issues can be resolved and closed with ease. Please try again. Sorry…something went wrong. Please try again later. Backlog in Development. Why use resolved and closed? What closed and resolved typically mean The most common definitions of resolved and closed status are given by developers: Resolved means a developer fixed an issue they were assigned.

Closed means that the Quality Assurance Manager or appropriate team member confirmed the fix was done correctly. What resolved and closed can also mean Outside of the development realm, resolved and closed take on entirely different meanings. I am using OsTicket v1. Luenissla where can I find information about the differences in handling closed tickets or resolved tickets? Tickets have two state classifications used by the system currently.

Closed tickets not to be confused with the status of closed generally means that the ticket is currently done. Both the default Resolved and Closed ticket statuses that you are asking about are the same programmatically.

They do not have to be, and how you train your agents to handle them definitely does not need to be. It's up to you to decide how to use them.